Glossary

Proposal

operations & toolsUpdated October 2026 · reviewed by the Forge team

The document an agency sends to win a project - setting out the client's problem, the proposed approach, deliverables, timeline and price.

For example, after a discovery call, the agency sends a proposal that restates the client's goal, outlines the approach, lists deliverables and presents two pricing options. A clear, well-structured proposal often does more to win the work than the pitch meeting itself.

Why it matters to your firm: the proposal is where many deals are won or lost, and where you frame the engagement around value rather than just cost. A strong, repeatable proposal shortens the sales cycle and sets up the scope and price that the SOW will later formalise.

What a winning proposal includes

  • The client's problem, in their own words
  • Your recommended approach
  • Deliverables and timeline
  • Pricing options, ideally tiered
  • Relevant proof - case studies or results
  • A single, clear next step
Common mistakes
  • Leading with your history instead of the client's problem.
  • Burying the price and the next step at the end.
  • Sending a generic capabilities deck rather than a tailored proposal.
Common questions

Frequently asked questions

What is a proposal?

The document an agency sends to win a project - setting out the client's problem, the proposed approach, deliverables, timeline and price.

What should an agency proposal include?

The client's problem, your approach, deliverables, timeline, pricing options, relevant proof, and a clear next step to move forward.

What is the difference between a proposal and a statement of work?

A proposal pitches to win the work and can be persuasive; the SOW is the contractual document that defines the agreed scope and terms once they say yes.

How do you price in a proposal?

Frame price around the value and outcome, ideally offering tiered options, rather than leading with an hourly rate.

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