faq29 questions

Every question, plain answers.

Pricing, security, how tools get built, and what it's like to switch from your current setup - all in one place. If you don't see your question, the answer is probably yes.

getting started

Getting started

The basics - what Forge is, who it's for, and what to expect on day one.

What is Forge?

Forge is a managed SaaS for small agencies. Tell us what tool you need - a client portal, a status page, a time tracker, a team hub, a Chrome extension - and we build, host and run it for you. No code, no servers, no setup. You answer a few plain questions; we ship the finished tool.

Who is Forge for?

Small agencies - design, marketing, creative, podcast, SEO, dev - that need branded internal and client-facing tools but don't want to build software or hire engineers. Typically agencies of 2-50 people running a client roster.

Do I need to know how to code?

No. You answer plain-language questions and approve a summary of what your tool will do. We handle everything technical - there's nothing to install, configure or maintain. The whole product is built so the agency owner is never the bottleneck for technical work.

How fast can I get a tool live?

Most agencies are live within a few days. You answer a few plain-language questions; we design the tool to your work; you sign off on the plan in plain English; we publish. No multi-week onboarding, no implementation project.

What can I build right now?

Client status pages, client portals, internal team portals, time trackers and Chrome extensions for your team. Each preset adapts to your agency's specific clients, projects, roles and brand. New presets are added over time.

pricing & plans

Pricing & plans

How Forge is priced - flat per agency, no per-seat or per-client charges.

How much does Forge cost?

Three plans: $49/month (Starter, 1-2 live tools), $149/month (Studio, up to 5 live tools), $349/month (Agency, unlimited tools). One flat monthly fee per agency - not per seat and not per client. See the full breakdown on the pricing page.

Do you charge per user or per client?

No. Pricing is a flat monthly fee per agency, by plan - not per seat and not per client. Add as many clients and team members as you like; the price is set by how many live tools you run.

Are there any infrastructure or hosting bills on top?

No surprise bills. Hosting, the database, domains and the AI that builds your tools are all included in the monthly price. The number you see is the number you pay.

Is there a setup fee or implementation cost?

No. No setup fee, no implementation project, no consultancy charge. The price you see is the only price you pay.

Can I change plans later?

Yes - move up or down anytime as your tool count changes. Upgrades take effect immediately; you're never locked into a tier. Cancel anytime.

security & data

Security & data

How Forge keeps your clients' data safe - isolation by design, not by promise.

Is my data isolated from other agencies?

Yes - structurally. Every record carries your organization id and is protected by row-level security with a default-deny policy, and each tool we build runs against its own database schema reached only by a least-privilege role. One agency's data has no path to another's. See the security page for the architecture.

Can Forge or other agencies see my clients' data?

Each tool is isolated to its own schema, and a deployed tool never holds the keys to reach anything else. Access is brokered so a tool can only touch its own data, and that isolation is verified automatically on every publish.

What happens to API keys I connect?

They're encrypted at rest the moment you paste them, stored only as an encrypted reference (never plaintext, never logged), and injected into your tool as a scoped environment variable at deploy. They're never shown back - to you, to support, to anyone. To change one, you set a new value.

Where is everything hosted?

On Vercel and Supabase - infrastructure that carries its own independent security certifications. You never have to provision, secure or maintain a server yourself, which removes the most common source of misconfiguration.

Is isolation enforced, or just intended?

Enforced and checked. Every deploy runs an isolation test and fails closed - if a tool's isolation can't be proven, it doesn't ship. It's part of the automated build pipeline, not a manual step someone has to remember.

Do I own my data?

Yes. Your tools are white-label - clients only ever see your agency's brand, on your domain - and the data is yours. You can export it at any time; nothing is held hostage.

building & customization

Building & customization

How tools get built, how custom they can be, and what happens when your workflow changes.

How does Forge build my tool?

You start with a preset - the closest match to what you need - then answer a few plain-language questions about your agency, clients and workflow. Our AI build engine drafts a plain-English summary of what the tool will do, you sign off, and we publish.

How custom can the tool be?

Custom to your work - tools are shaped to your specific clients, projects, roles, terminology and brand. The preset is a starting point, not a constraint. When you need something specific that the preset doesn't cover, you ask in plain English and we add it.

What if I need changes after the tool is live?

Ask in plain language. We update the tool, show you what will change in plain English, and republish. Every change is previewable and reversible.

Will it integrate with the tools my team already uses?

Yes. Live integrations today: Trello, ClickUp, Google Sheets. On the roadmap: Notion, Slack. Connect once and any tool we build for you can use it as the data source - read and write, no exports or migrations.

Can each client see only their own data?

Yes. Tools that serve multiple clients are isolated per-client by default - each client logs into a separately-branded experience, sees only their own work, and never sees another client. That's the same isolation pattern as agency-to-agency separation.

support & ongoing

Support & ongoing

What it's like to live with Forge after the first tool ships.

Where do my tools actually live?

We host and run them for you on infrastructure we own and operate. Each tool gets a real, shareable web address - on your custom domain on Studio and Agency plans - and you never see a server, a database or a dashboard for any of it.

Can I use my own domain?

Yes - on Studio and Agency plans you can publish tools on your own domain. On Starter, tools live on a free forge subdomain.

What kind of support do you offer?

Support is included in every plan - reach us via email or in-app. Studio and Agency plans get faster response times; Agency adds priority builds, so changes you request ship faster.

What if Forge goes down?

Forge runs on infrastructure (Vercel + Supabase) with the kind of uptime guarantees most agencies couldn't match running their own servers. Both platforms publish public status pages and have well-rehearsed incident processes.

switching from another tool

Switching from another tool

What it looks like to move from a generic SaaS or DIY setup onto Forge.

I already use Notion / Airtable / a generic portal builder. Can I switch?

Yes. Most agencies switching to Forge keep their existing data sources in place during the transition - connect Trello, ClickUp or Google Sheets and Forge reads from them while your team keeps working in the source. When you're ready, we can move data into our managed backend; no migration project on your side. The alternatives page compares Forge to the common agency tools.

How is Forge different from Softr, Notion or Airtable?

Those are tools you build your tool with - you operate the builder. Forge is the finished tool: you answer a few questions and we build, host and run it. No canvas to learn, no template to maintain, no infrastructure to manage.

How is Forge different from HoneyBook, Bonsai or Dubsado?

Those are built for solo freelancers - one workspace, same workflow per client, their branding. Forge is built for agencies - a separately-branded tool per client, a team operations hub, shaped to how your specific agency runs.

How is Forge different from ClickUp, Monday or Asana?

Those are tools for your team's internal project management. Forge is a tool for your clients - a separately-branded, separately-isolated experience per client. Many agencies keep their internal PM tool and use Forge for the client-facing layer.

design. build. iterate.

Got the answers. Ready to build?

Pick a tool, answer a few plain questions, and we build it. Live in minutes.